Plan to put broadband services to the testA consultation paper has been released by the Australian Competition and Consumer Commission seeking feedback on a proposed program for monitoring and reporting broadband performance in Australia.
According to the paper, the proposed program would test data transfer rates (or ''speeds'') and other indicators of broadband service quality experienced by a representative sample of consumers in real-world conditions.
The results of the testing would then be made periodically available to consumers and service providers.
ACCC Commissioner, Cristina Cifuentes said similar programs had been implemented in several international jurisdictions including the United Kingdom, United States, Singapore and New Zealand.
“A program of this type could benefit internet service providers and consumers of broadband services in Australia,” Ms Cifuentes said.
“Information on real-world performance would help consumers and small businesses choose the right service for their needs and budget, and help them to identify whether they are receiving the service quality they were promised.
“Additional transparency on the quality of broadband services would also promote competition and encourage internet service providers to invest where necessary to deliver higher quality services to consumers.”
She said whether the ACCC proceeded to implement the program would depend upon practical considerations including securing financial support for the program.
Submissions close 13 September and the consultation paper can be accessed at this PS News link.
Edition 375, 20 August 2013