Mobile warnings to
Mobile phone users will have new ways to avoid bill shock when changes to the Telecommunications Consumer Protection Code (TCP Code) come into operation on 1 September.
prevent bill shock
Existing spend management alerts will be joined by a range of new tools for consumers following registration of the TCP Code by the Australian Communications and Media Authority (ACMA).
Under the changes, residential customers on post-paid mobile and internet plans (with the potential for excess usage charges) will receive email updates when their data usage reaches 50 per cent, 85 per cent and 100 per cent of the amount included in their plan.
Residential customers of the largest three mobile providers - Optus, Telstra and Vodafone - will also, from that date, receive SMS alerts when usage of their included value for calls and SMS reaches 50, 85 and 100 per cent.
The warnings at the 100 per cent usage mark must also include details of excess usage charges, which can be considerably higher than charges within the plan.
Chairman of ACMA, Chris Chapman said the notifications targeted customers most at risk of bill shock and placed the power of information in the hands of consumers when they needed it.
“It complements previous improvements in consumer protections in the industry code such as critical information summaries, clearer advertising and improved complaint handling,” Mr Chapman said.
He said the final element of the new TCP Code, developed by Communications Alliance, will roll out in September 2014 when customers of the mid-sized and small Telco’s will receive voice and SMS usage alerts to accompany their data alerts.
Edition 377, 3 September 2013