Survey on Agencies'
Students from the Australia and New Zealand School of Government (ANZSOG) are undertaking a survey to see how Agencies engage meaningfully with citizens to develop public policy and/or deliver public services.
work with public
They will work with a research team from State and Commonwealth-based Agencies.
The study into ''citizen co-design'' will explore the shifting nature of public sector organisational capabilities in response to innovative policy development and service delivery.
The objective of the study is to learn how Public Service organisations can better prepare themselves to engage in citizen co-design.
As the views of citizens become increasingly more important in shaping policy development and service delivery, the study will attempt to identify the types of organisational features (or organisational architecture) which are more likely to lead to productive citizen engagement.
The study will look at a range of organisational features which include how the organisation is structured, the capability of its workforce, the use of technology, the success of targeted strategies and the role of leadership.
Of interest is the extent to which the citizen co-design approach challenges existing Public Service management approaches, and what organisations may have done to address this.
The broad hypothesis for the study is that this emerging model citizen engagement in public service activity is a significant departure from traditional forms of Public Service delivery, and as such, is likely to require a range of different capabilities within an organisation for success.
The study is aimed at looking at those capabilities within a framework that considers: individual competencies – those skills that Public Servants bring or require for effective citizen co-design; organisational capabilities – those features of an organisation which contribute to effective citizen co-design; and enabling environment – those interrelated conditions which support the effective implementation of citizen co-design, including, but not limited to, attitudes, policies, practices and regulatory settings.
Edition 379, 17 September 2013