Independent News For The Australian Public Service
Edition Number 400. Updated Tuesday, 11 March 2014

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Veterans Affairs to review shopfronts

The Department of Veterans' Affairs has launched a consultation process on the future of its shopfront services in Victoria and New South Wales.

In announcing the review, the Minister for Veterans Affairs, Senator Michael Ronaldson, said the veteran community was changing and the Department must respond accordingly.

"More and more of our veterans, war widow/ers and their families are choosing the telephone or the internet to make contact with DVA,'' Senator Ronaldson said.

Phone, internet use increasing

"Visits to our shop fronts are declining and are down 28 per cent since 2009."

The Deputy Commissioners of DVA in Victoria and New South Wales will participate in the consultation process, which began last week.

Six regions are involved - Bairnsdale, Morwell, Ballarat and Frankston in Victoria, and Wollongong and Gosford in NSW.

Bendigo, Mildura and Warrnambool in Victoria, where private organisations provide Veterans Affairs Network style services, will also be considered.

"This consultation process, which will conclude on 26 March, will guide DVA in deciding the future provision of current services," he said.

Information on how members of the veteran community can be involved in the consultation process is available at this PS News link.

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