Independent News For The Australian Public Service
Edition Number 401f. Updated Friday, 21 March 2014

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Mobile phone coverage complaints ring off

The Telecommunications Industry Ombudsman (TIO) has revealed that complaints about mobile phone coverage dropped to a three-year low in the quarter to December 2013.

Ombudsman, Simon Cohen said complaints about mobile coverage had more than halved over the past six months.

"The clear trend over the past three years is of fewer complaints per services in operation, with more services and reduced new complaints to the TIO," Mr Cohen said.

Consumers reported 2,812 mobile coverage issues in October-December 2013, down 30 per cent on the previous quarter.

TIO reports three-year low

This type of complaint is at its lowest since July-September 2010, when the TIO recorded 2,052 coverage issues.

The TIO received 18,234 new complaints about mobile services, a 4.9 per cent reduction compared to July-September 2013.

Dropouts and slow data speeds on mobile devices also reduced during the December quarter.

These reductions come amid a continuing decrease in overall new complaints to the TIO with 33,351 new complaints in October-December 2013, 6.7 per cent fewer than in the previous quarter and 12.9 per cent down on the same period a year earlier.

Consumers made fewer complaints than at any quarter over the previous six years.

While the total number of services in operation increased in the financial year to 50.6 million, TIO complaints decreased to 158,652.

"It is a positive story for an industry that has very publicly committed to doing better by its customers," Mr Cohen said.

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