CHINA

PS hotline for Shanghai

A new, unified public service hotline has been officially launched in China’s largest city, Shanghai.
   The new service provides access to trained operators who can advise callers with information about a number of public services.
   The official launch followed a three-month trial during which the hotline reportedly received 212,514 calls.
   Director of the hotline, Xue Qiufang said the launch would make it easier for city’s 23 million residents to get in touch with public service agencies.
   “It will also improve government efficiency,” Mr Xue said.
   He said the 24-hour hotline could also connect callers with more than 230 government hotlines and its staff had access to a database of 19,000 pieces of information for operators to refer to, including new traffic rules, weather forecasts and agency opening hours.
   “We will continue to improve our service by expanding the database,” he said.
   Mr Xue said a report examining the trial period had found operators answered about 94 per cent of the calls they received with most relating to social welfare, public security, housing, urban construction, city appearance and sanitation.
   “So far, 93.2 percent of callers said they were satisfied with the hotline’s service and 86.4 percent reported that their problems were settled,” he said.

Shanghai, 7 January 2013
Edition 344, 15 January 2013
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